Plans and billing

Each product bills your organization monthly, and the price follows how much you use it, going up when you grow and back down when you do not.

Ready for Commerce charges your organization a monthly fee for each product it uses. You never pick a plan. Each product looks at how much you use it, finds the price tier your usage falls into, and that tier becomes your plan. Use more and you move up a tier. Use less and you move back down.

Most people come here for one of three reasons: to see what they are paying, to add a payment method before a trial ends, or to fix a payment that failed.

All of that is on one page. Go to account.readyforcommerce.com and click Billing in the sidebar on the left, under Organization. The PIM and the Repricer send you here instead of keeping a billing page of their own.

Your organization pays us directly, and this page is where you add a payment method. Where you sell makes no difference to how you pay. A store you connect is a place your products go, and never a place your bill goes.

Before you start

Two things decide whether you can do anything here at all.

What your role lets you do

Only the person who owns the organization can open Billing. There is exactly one owner, and anyone else who follows a link to it is sent to their own profile page instead. There is no separate billing role, and an admin does not get one. Team, roles and permissions has the full table.

There is one thing to know if you are an admin. You cannot open Billing, but you can click Start free trial on your account home page, and that is what puts a product on a plan in the first place. So an admin can start a bill they will never see.

Canceling ends both products at once

Your two products share one subscription, so there is no way to cancel one and keep the other.

How to add a payment method

1. 1

   Open your Billing page

   Go to account.readyforcommerce.com and click Billing in the sidebar on the left. The Payment method block is at the top of the page.

2. 2

   Click Add payment method

   The button is on the right of the Payment method block. It reads Add payment method only while you have nothing on file.

3. 3

   Fill in the page that opens

   Our payment provider opens a page of its own. Enter your details and a billing address, which is required, then confirm.

4. 4

   Come back to your Billing page

   You come back to where you started. The Payment method block now names what you saved, and the button next to it reads Manage subscription.

That is the whole flow. Nothing is charged at that moment, because this only stores the method for later. If one of your products was read-only while it waited for a payment method, it comes back within seconds, and you get charged for its tier right then.

Everything below explains the four blocks on that page, what you can do with your payment method, and what each status means. You do not need any of it to put a card on file.

Every option in detail

Your Billing page has four blocks, and the sections below follow them down the page. After that come your payment method, the money itself, and the price tables.

What each block shows

If your organization has both products, a line above the last three blocks lets you switch which one you are looking at. Payment method never moves, because one payment method covers the whole organization and is not something either product has separately.

The Plan field is missing while a trial is running. You do not have a plan yet, so there is nothing to name. It appears the day the trial turns into a paid plan, next to the monthly price for your tier.

The bar in Usage is easy to misread. The name on the left is the tier you are in now. The name on the right is the tier above it. The two numbers under the bar are the bottom and the top of your current tier. When your usage is already in the highest tier there is no bar. You get the line You are on the top tier for your usage. instead, and No usage reported yet. when no number has come through at all.

How your plan is chosen

Each product has 12 price tiers. Your usage falls into one of them, and that tier becomes your plan. There is no plan picker anywhere, because there is nothing to pick.

Five things follow from that, and the first four surprise almost everyone.

Nothing is locked behind a higher tier. Every feature works the same on every tier, in both products. A tier is a price and nothing else.

No one is billed per person. There are no seats and no per-user price, so the size of your team does not move your bill. Only your usage does.

A tier is not an allowance. Going past the top of your tier blocks nothing: not an import, not a push to a channel, not a price change. You move to the next tier’s price at the next daily check, and nothing warns you that you are close to the top. The Usage bar shows your usage against the top of your tier, which reads like a quota. It is not one.

Nothing is charged on top of the tier price. Crossing into a new tier moves you to that tier’s flat monthly price, and that is the whole bill. There is no charge per product and none per dollar of sales.

A tier change goes onto your next invoice, whether you moved up or down. Nothing leaves your card the day it happens.

Nothing ties you to a tier. There is no minimum term and no notice period.

Both products are checked once a day, at the same time. Your usage number is updated first, then your tier is set from it. So the number on your Billing page can be up to a day behind what you did this morning. Crossing into a new tier today changes your price tomorrow, not the moment you cross.

How each product is measured

The two products count different things, and treating them as the same will mislead you.

The PIM counts products, not variants. A catalog of 50 products with ten variants each counts as 50. Every product counts, whatever state it is in.

The Repricer counts sales, and that number is always behind. It is what you sold across your connected integrations over the previous 30 days. Refunds are taken off it, and the total is converted to US dollars.

Three things shape that number, and each one makes it smaller than you expect.

• Today is left out. The window ends yesterday, so a sale this morning cannot be in it.
• Shipping and tax do not count. On Shopify the number comes from the order subtotal, so it reads lower than the total on your Shopify dashboard.
• Each sale converts at its own date. A sale in euros in June uses June’s rate, not today’s.

Your sales are read from each integration every 2 hours, and the 30-day number is rebuilt once a day.

The free trial

Every product starts with a 30-day free trial, and you do not need a payment method to begin one. You start it from your account home page, by clicking Start free trial on the card for the product you want, which the quickstart covers step by step.

A trial covers one product in one organization, so turning the PIM on in March and the Repricer on in April gives you two trials with separate end dates. Everything works exactly as it does on a paid tier while a trial runs.

What happens when your trial ends

Three things can happen, and which one you get depends on your usage and on whether a payment method is on file.

You get an email about 3 days before a trial ends, and that one cannot be switched off. Inside the products, a banner appears when a week or less is left and you have no payment method on file. With something already on file you see no banner, because there is nothing for you to do.

Your payment method and your invoices

Add payment method, on the right of the Payment method block, opens a page run by our payment provider. You enter your details and a billing address, which is required. Nothing is charged there, and saving a method never starts a payment by itself. Once something is on file, that button reads Manage subscription and opens the provider’s own portal instead.

The portal is where your invoices and receipts are, and it is where you cancel. Ready for Commerce has no invoice list of its own and no cancel button.

One payment method covers the organization. Both products are line items on a single subscription, which is why there is no separate method per product, and why canceling ends both.

The Payment method block names a card as the network, four dots and the last four digits, with the month and year it expires under it. When what you saved is not a card, you get the line A payment method is on file. instead.

A failed payment is retried on its own before anything changes. Only when those retries run out does the product go read-only. If you cancel while the period is already paid for, you keep access until that period ends.

Deleting your organization cancels the subscription immediately. Organizations covers what else that removes.

Seeing prices in your own currency

Every plan is priced and charged in US dollars, on a monthly cycle. There are no annual plans and no yearly discount.

Your organization’s currency setting changes how amounts are displayed and nothing else. Set it to euros and your Billing page shows a converted amount, marked with a ≈ and the currency code, with a footnote under Available tiers saying so. Your billing emails put the same estimate in brackets next to the real dollar amount. The conversion needs a recent reference rate, and without one you just see dollars. The setting is the Currency field on your organization settings page.

What each tier costs

Twelve tiers per product, priced per month in US dollars. The number in the middle column is the top of that tier, so Free covers everything up to it and Starter starts from there.

The PIM is priced on how many products are in your catalog:

The Repricer is priced on what you sold across your connected integrations in the last 30 days:

Enterprise has no published price. Your Available tiers table reads Custom pricing on that row, and you agree on the price with us directly.

Limits

What billing does not do

When something goes wrong

What each status means

Your subscription always has one of five statuses. The current one is in the Subscription block on your Billing page, and on the card for each product on your account home page.

Read-only means what it says. You can open every screen and read everything, and any button that would change something gives you a message instead. Canceled is stricter and closes the product altogether.

Both products put a banner at the top of every screen while any of this is going on, and the banner changes with your role. If you own the organization you get a button through to your Billing page. If you do not, you are told to contact the owner, because you cannot fix it yourself.

Getting a product out of read-only

If your status is Paused, add a payment method. The product comes back within seconds of that method being saved, and you get charged for your tier right then rather than at the end of the month. If your usage has meanwhile dropped into the free tier, the product comes back on the free tier at the next daily check and nothing is charged.

If the method you added is declined, the product goes to Past due within seconds and stays read-only. Adding one that works is the only way out.

If your status is Past due, click Manage subscription on your Billing page and update your payment method in the portal. Access comes back once a payment goes through.

The emails you get

Billing email goes to one person, the billing contact, and that is always the owner. It never goes to your whole team, and it moves on its own when you transfer ownership.

Five switches under Notifications cover that list, and two of the five cannot be turned off. Profile and preferences has the switches and how to change them.

Messages you might see

Where to go next