Your account
Signing in and security
There is no password to create or remember, and the code we email you opens every part of Ready for Commerce with a single sign-in.
Ready for Commerce has no passwords. You prove who you are by reading an email we send you, or by using Google, so there is nothing to choose, nothing to remember, and nothing to reset.
One sign-in covers everything you have. Your account, the PIM and the Repricer are on three separate addresses and share a single session, so once you are in you move between them without signing in again.
All of this starts at account.readyforcommerce.com. While you are signed out, that address sends you to the sign-in screen. Once you are in, the Security page in your account is where you end sessions and check when you last signed in.
Before you start
Your inbox is what stands in for a password here, so one thing matters before you sign in for the first time.
Lose access to your email address and you lose access to your account. There is no password to fall back on, and no way to get back in on your own. Write to support@readyforcommerce.com if it happens.
While you can still read your inbox, you can move your account to a different address yourself. The Email field on the Profile page in your account does it, and profile and preferences covers the whole change.
How to sign in
Open the sign-in screen
Go to account.readyforcommerce.com. While you are signed out it sends you to the sign-in screen, which says
Sign in or create an accountunder the logo. The same screen signs you in and creates the account, so a new address needs nothing extra.Enter your email address
Type it into the
Email addressfield, under theordivider, and clickContinue. To use Google instead, clickContinue with Googleat the top of the same screen and you are done.Open the email we send you
It comes from
no-reply@readyforcommerce.comand has an 8-digit code and aSign inbutton in it. Copy the code.Type the code
Back on the sign-in screen, type the 8 digits into the boxes and click
Verify.
That is the whole flow. You get your account, or the page that sent you to sign in, and you stay signed in for a year unless you sign out.
Everything below covers the two sign-in screens, the emails and your Security page one at a time. You do not need any of it to sign in.
Every option in detail
The sign-in screen
The sign-in screen is what account.readyforcommerce.com shows you while you are signed out. It gives you two ways in, one above the other.
Continue stays gray until what you typed looks like an email address. Click away from the field with something that is not one, and a message appears under it telling you so.
Which one should you use. Click Continue with Google when your account address is a Google address and that browser is already signed in to Google, because it gets you in with one click and no email at all. Type your address instead when you are on a computer that is not yours, or when you are not signed in to Google there. Both give you the same session, and you can use a different one every time.
The screen also runs a check that you are a person and not a robot. It settles on its own almost every time, and the only sign of it is Continue staying gray for a moment longer.
If you open the sign-in screen while you are already signed in, you never see it. You go right to your account, or to the page you were trying to open.
The code screen
Once you click Continue on the sign-in screen, the screen changes in place. It says Enter the code sent to your email under the logo, and 8 empty boxes replace the Email address field.
Resend code turns into a countdown as soon as you use it, reading Resend code in 60s and counting down to zero, and it becomes a button again when it gets there.
Nothing on this screen is lost while you go and read your email. Leave the tab open, come back, and type the code into the boxes.
Signing in with Google
Continue with Google is at the top of the sign-in screen, above the or divider. Clicking it sends you to Google, and Google sends you right back signed in. There is nothing to set up first.
Google may also show a prompt of its own while the sign-in screen is still loading, when that browser is already signed in to Google. Clicking that prompt signs you in with no code, the same as the button.
Signing up this way fills in your first and last name from your Google profile, so your name is right from the start instead of guessed from your address.
Google and the emailed code are not a choice you make once. Your account is known by its email address, so the same address works either way, and you can go back and forth as often as you like.
Google is the only outside sign-in there is. Apple, Microsoft, GitHub and company single sign-on are not available.
Staying signed in
Your language is even kept when you sign out, so the sign-in screen greets you in it next time.
Signing out
Sign out is in the avatar menu at the top right of every one of the three apps: your account, the PIM and the Repricer. All three do the same thing.
That one click ends every session you have, on every device, not just the one you are using. So signing out on your laptop signs out your phone too, and you get sent back to the sign-in screen.
Ending sessions from the Security page
To find the Security page: go to your account at account.readyforcommerce.com, click your avatar at the top right, click your name to open My Account, and click Security in the sidebar, under Account.
Both buttons ask you to confirm first, in a dialog over the page titled Sign out?. Confirming Sign out other devices leaves a message reading Successfully signed out from all other devices. at the bottom of the screen.
Sign out other devices is the one to use when you think someone else is in your account, or when you left yourself signed in on a computer you cannot get back to. It takes effect right away, and it is the only control here that treats your current device differently from the rest.
Sign out everywhere does the same thing as Sign out in the avatar menu. Use whichever you happen to be looking at.
Checking your current session
The Security page in your account opens with a panel called Current Session, above the two sign-out buttons. It is everything the app knows about how you got in.
How your email address is hidden on this panel
The first 2 characters of your address are kept, every character between them and the @ becomes a dot, and the part after the @ is left alone.
So an address at example.com starting with an shows as an•••@example.com. It is enough to tell you which address you are looking at, and not enough for someone reading over your shoulder.
Which sign-in Last sign-in is counting
It is the last time anyone signed in to your account, on any device, and not the moment this browser signed in. So on a second computer it can show a time from a session you are not looking at.
A brand-new account that has never finished a sign-in shows Unknown there instead of a date.
Limits
What you cannot do here
The emails you get
Two emails come out of signing in. One lets you in, and one tells you it happened.
The email that signs you in
It comes from no-reply@readyforcommerce.com within a few seconds of clicking Continue, and replies go to support@readyforcommerce.com. The subject is Sign in to your account - Ready for Commerce.
The code and the button are two ways into the same sign-in, so use whichever suits where you are reading. Neither works twice. Once you are in, clicking the button again opens the expired-link page.
Ask for several codes in a row and you get several separate emails, so take the code from the newest one.
The first email you ever get looks different
An address that has never signed in before gets Verify your email - Ready for Commerce instead, with a Verify email button in place of Sign in.
It works exactly the same way: the same 8-digit code, the same 15 minutes, the same boxes on the screen. You only ever see it once.
The email that tells you someone signed in
Every sign-in that works sends one email to your address, with the subject New sign-in to your Ready for Commerce account. If you get one that was not you, sign in and use Sign out everywhere.
Device reads Unknown device when the browser does not say enough to name it, and that on its own does not mean anything is wrong.
This email cannot be turned off. It appears as New login alert on the Notifications page in your account, under the Security heading, with its switch on and locked.
When something goes wrong
No email arrives
Check your spam folder first, then check the address you typed. Everything we send comes from no-reply@readyforcommerce.com, so searching your mail for that address finds it even when a filter moved it somewhere you were not looking.
If the address was wrong, click Use a different email at the bottom of the code screen and type it again.
A link or a code has expired
Opening a sign-in link that is past its 15 minutes, or that someone already used, takes you to a page headed Verification failed, with a red banner reading Link Expired or Invalid.
You can start again without leaving it. Type your address into the Email field and click Resend Code. A green New Code Sent banner replaces the form, and the code is on its way. Back to Login at the bottom takes you to the sign-in screen instead.
Your account is suspended
A suspended account cannot sign in, and the sign-in screen tells you so in a red banner. Every control on the screen locks at the same time: the Email address field, Continue, Continue with Google, the code boxes, Verify and Resend code.
If you are already signed in when it happens, you get signed out and get a page headed Account Suspended, telling you to contact support, with a Back to Login button.
There is no way to lift a suspension yourself. Write to support@readyforcommerce.com.
Every message the sign-in screen can show
Where to go next
Profile and preferences
Your name, your email address, your language, and which emails you get.
Create your account
The first sign-in, and what naming your organization sets up.
Organizations
What your business owns, as opposed to what you own.
Team, roles and permissions
Who else can get in, and what they can open.