Listing and repricing status

A listing can be live on the channel and still not be repricing, and the status columns are how you tell which one is true and what is stopping it.

There are two different questions you can ask about a listing, and people merge them into one all the time. One is whether the channel is selling this item. The other is whether the Repricer is pricing it. The two answers are separate. An item that is live and for sale can stay at the same price for weeks, because the Repricer is waiting on a number you never filled in.

Three columns give you those answers. Listing Status is what the channel says about your item. Repricing Status is what the Repricer is doing with your listing. Buy Box Status says whether your offer has the featured position, on the channels that have one.

You get to all three from Listings in the sidebar down the left. They are in the middle of the listings table, so scroll sideways if you cannot see them. The one worth learning is Repricing Status. Hover a cell that reads Not working and you get a panel listing everything between that listing and a new price.

Before you start

What your role lets you do

Reading these columns is open to everybody. What changes with your role is whether you can act on what they tell you.

Nothing is hidden below your role. A number you cannot change is still there and still readable. Roles are set in team, roles and permissions.

How to find out why a listing is not repricing

1. 1

   Open the listings table

   Click Listings in the sidebar down the left. The table opens on a saved view called Active Connections, so you are looking at listings on accounts that are still connected.

2. 2

   Find your listing

   Click Search in the toolbar directly above the rows and type a SKU or part of the product title.

3. 3

   Read the two status columns together

   Listing Status and Repricing Status are next to each other, about halfway across the table. Read the first one first, because a listing the channel is not selling is never repriced whatever the second one says.

4. 4

   Hover the Repricing Status cell

   A panel headed Repricing Issues opens over your row, with a line for each thing the Repricer is waiting on. On a touch screen your first tap opens the panel and does not open the listing.

5. 5

   Fix the first line on the list

   Each line names what is missing and where you put it. The list is in order, with the ones that stop repricing before the ones that only change the result.

That is the whole check. Fill in the cost, the price limit or the strategy that panel named. Your listing goes back in line to be priced right away, so you see the status correct itself with no reload.

Everything below goes through the three columns one at a time, then through every line that panel can show you. You do not need any of it to read one listing.

Every status in detail

The three columns answer three separate questions, and none of them follows from another. Your listing can be Active and Not working. It can be Winning the Buy Box and Paused. Read them as three, and read Listing Status first.

The Listing Status column

Listing Status is one of the columns in your listings table, and it is the channel’s own answer, copied across each time the Repricer syncs with your account. You cannot set it here. Change the item on the channel and the next sync brings the new value over.

Hover a cell and Inactive and Error each give you one line of explanation. Active gives you nothing.

Only an Active listing is ever repriced. The Repricer skips the other two completely. It does not read your price, it does not read your competitors, and it does not calculate a new price. So an item you pulled off sale for a week is not a repricing problem. For both of the other two, your fix is on the channel and not here.

An Error comes from the channel too, so there is nothing for you to correct on this side. Open the item with the Product ID link on your row and fix what the channel is complaining about. The next sync clears it.

The Repricing Status column

Repricing Status is the column right next to Listing Status in your listings table. It is the Repricer’s own answer about the same listing, and it is the one that moves. It has four values.

Hover a cell and Manual and Paused each give you one line. Working gives you nothing. Not working gives you the whole Repricing Issues panel.

Two of the four are yours and two are the Repricer’s. You set Manual by typing into Manual Price on the Pricing tab of your listing. You set Paused with the Pause Repricing switch on that same tab, or with Pause Repricing in the bulk bar. Both change the moment you act, with no run to wait for. Clear your Manual Price field and the status goes back to Working the same way.

Working and Not working are the other side. The Repricer writes one of those two every time it looks at your listing, and it never writes over a Manual or a Paused you set. That is why your paused listing with no cost still reads Paused. Your choice is the answer, so the Repricer leaves it alone.

Working means the Repricer has what it needs, not that your price moved. A listing already at the price its strategy wants reads Working for weeks. To see whether a new price is waiting to go out, read Target on your row, which is empty when the channel price is already right.

The Buy Box Status column

Buy Box Status is further right in your listings table, past the price columns. On a marketplace, several sellers offer the same item as you, and the channel picks one offer to feature. This column is where you find out whether that offer is yours.

Suppressed is about the item and not about your price. Competing offers are still there, and the channel has decided none of them gets the featured position. There is nothing on your listing to fix, so what happens next comes from your strategy instead.

An empty cell is normal on a store of your own. A store you run has one seller, which is you, so there is no featured offer to win and this column has nothing to report. On a marketplace an empty cell means the Repricer has not read the market for your item yet.

Reading the list of repricing issues

Hover a Repricing Status cell in your listings table and a panel headed Repricing Issues opens over the row. You get it on any cell reading Not working, and on any listing whose Listing Status is not Active, whatever the label on the cell happens to say. The same panel is on the Repricing badge at the top of the listing dialog, which opens over the table, so it follows you into the listing.

Each line has a short label and a sentence telling you what to do about it. When you get more than one line they are numbered, and the numbers run in order of how much they matter. The ones that stop repricing come first. The ones that only change what your strategy does come after.

The panel goes through the whole listing and not only the first thing that went wrong. The Repricer stops as soon as it hits something it cannot get past, and the panel keeps going and shows you everything. So a listing with no strategy and no cost tells you both, and you fix both in one visit.

Every repricing issue, and what it needs from you

Below is every line the Repricing Issues panel can show you, with the place you go to clear it.

Three of them only appear when your strategy asks for that number. Missing cost price, Missing min price and Missing max price each come from a strategy setting. So the same empty Min column is a problem on one of your listings and no problem at all on the next. A strategy that builds the floor out of your cost wants the cost and never wants a minimum. One that takes the floor from you does the opposite. Price floor covers which kind yours is.

Two of them are usually a note and not a blocker. Buy Box suppressed and No market data both say the same thing in different words: the Repricer has nothing to price against. What happens then is a strategy setting called Fallback behavior, on the Safety Nets step of the strategy. Told to hold the current price, your listing goes to Not working and waits. Told to use your minimum or your maximum price instead, it keeps repricing and the line is only there for information. Safety nets is where you choose.

Pending evaluation is what a brand new listing shows. Every listing arrives reading Not working before the Repricer has seen it once, so an account you connected this morning has a whole column of them. Nothing is wrong and there is nothing for you to do.

Channel region disabled and Account error are the two that are never about one listing. Both come from the account behind it, so you get them on every row on that account at once. The connected accounts page covers the switch and the reconnect.

What the status columns cannot tell you

When a status changes

What each column is updated by

Listing Status changes when the Repricer syncs with your account and the channel has something new to say. Buy Box Status changes when new market data comes in for your item. You set neither of them.

Repricing Status is the one that answers to you. It changes the instant you set or clear a manual price, the instant you pause or resume, and every time the Repricer looks at your listing after that.

Putting a listing back in line

The Repricer works through your listings on a schedule of its own. Four things send one straight back to be looked at, instead of leaving it until the next run:

• You change its cost, its minimum, its maximum, its MAP, its MSRP or its manual price.
• You give it a different strategy.
• Somebody changes a setting on the strategy it is already on.
• New competitor or Buy Box data comes in for your item.

So a status you just fixed corrects itself while you are looking at it, and your row updates with no reload. If you changed something else, such as turning a region back on, the status waits for the next run.

When something goes wrong

A listing reads Working and the price never moves

A status is not the one you set

Where to go next