Overview

The interface

The sidebar and the header are on every Repricer screen, and between them you move around, search, change organization and open your own settings.

Every screen in the Repricer has the same frame around it. A sidebar down the left takes you between the parts of the product. A header across the top names where you are and has your account on it. A strip under the header shows anything the Repricer needs to tell your whole organization. The page you opened fills the rest, and it is the only part that scrolls.

You use the frame for two kinds of thing. The first is getting somewhere, which is the sidebar, the second list inside Uploads, and the search in the header. The second is everything that is not about one screen. That covers which organization you are in, who you are signed in as, which emails you get, and whether the prices the Repricer calculates are going to your channels yet.

The frame is the same on every screen and there is nothing to set up. It folds up in a browser window under 900 pixels wide, and on a phone, and each section below says what moves.

Before you start

Your role decides three things about the frame, and nothing else on this page depends on it.

What you are looking for	Who gets it
`Integrations` in the sidebar	Admin only. Everyone else has 6 entries instead of 7
The `Go Live` button on the preview banner	Admin only. Everyone else reads the banner and asks an Admin
The button on a billing banner	Admin only. Everyone else reads the banner and asks the organization owner

The Repricer has four roles: Admin, Manager, Editor and Analyst. Your role is set per organization and per product, which is why the same account can see Integrations in one organization and not in another. Roles are set in team, roles and permissions.

How to find your way around

Pick a section in the sidebar
The sidebar runs down the left of every screen. Click one of its entries: Home, Listings, Strategies, Pricing Activity, Reports, Uploads or Integrations. The one you are in stays marked while you work.
Pick a page in the Uploads list
Uploads opens with a second list, between the sidebar and the page. Click Imports, Exports or Schedules in it.
Search instead of clicking
Search is in the header, to the right of the page title, and it is there on every screen. Click it, or press Ctrl+K, which reads ⌘K on a Mac.
Open your account from the avatar
Your avatar is the circle at the far right of the header. Click it for Docs, Feedback, Homepage, Settings and Sign out.

That is the whole frame. The sidebar gets you to a section, Uploads adds a list of its own, and the header gets you to search and to your account. Anything the Repricer needs to tell you arrives on its own.

Everything below explains those pieces one at a time, and the last two sections cover the messages that appear over your page. You do not need any of it to move around.

Every option in detail

The sidebar

The sidebar runs down the left of every screen, with your organization at the top of it and the sections of the Repricer under that. A short bar marks the entry you are in.

The entries and their order are fixed. You cannot add one, hide one, rename one or drag one into a different position, and no setting anywhere in the Repricer changes that.

Two of the entries need a word of explanation. Home opens the front page of the Repricer, where the header reads Dashboard instead, so the two words mean the same screen. Uploads stays marked while you are on Imports, Exports or Schedules, because all three are inside it.

What each section has in it is the table in getting started with Repricer.

The second list inside Uploads

Uploads is the one section that opens with a list of its own, between the sidebar and the page. That list is how you open the three screens inside it.

Entry in the list	What that screen is for
`Imports`	Bringing your costs, your prices and your rules in from a file
`Exports`	Taking your listings back out as a file
`Schedules`	An import that repeats on its own, instead of one you start yourself

The three switch without loading a page, so moving between them is instant. Every role opens all three. What changes is what you can do once you are there, and each of the three pages says so: imports, exports and schedules.

The page title in the header follows this list rather than the sidebar. Open Exports and the header reads Exports, not Uploads.

Switching organizations

The card at the very top of the sidebar is the organization switcher. It shows the name of the organization you are working in, a badge, and a pair of small arrows.

Click that card and a panel opens under a heading reading Organizations, listing every organization your account is in. A check mark is beside the one you are already in, and that row cannot be clicked.

Click any other name and the Repricer switches to it. Your listings, your strategies, your integrations, your uploads and your reports all change at once, because everything in the Repricer is owned by one organization.

Create Organization is at the bottom of that same panel. Clicking it sends you to the account app, because organizations are made there and not here.

Your role is set per organization and per product, so switching can change what your sidebar shows. An account that is Admin in one organization and Analyst in another loses the Integrations entry on the way across.

What the badge beside your organization name is telling you

The badge names what the organization is on. It reads Trial while a trial is running, and Free when the organization is on no paid plan. Otherwise it names the plan itself, and plans and billing explains where that name comes from.

The header

The header runs across the top of every screen, to the right of the sidebar. It names where you are on the left and has your account on the right.

Control	Where it is	What it does
The page title	The far left	Names the screen you are on, and keeps up as you move
The screen’s own control	Right of the title	`Listings`, `Strategies` and `Pricing Activity` put their saved views picker there. `Home`, `Reports` and `Integrations` put their filters there
`Search`	Right of that	Opens search over your listings, your strategies and the rest of the app
The apps grid	Right of `Search`	A button of small squares, named `Tools`. It opens the Ready for Commerce launcher in the account app
Your avatar	The far right	Opens the menu below

Search is the one control that changes the header rather than adding to it. Click Search and the whole left side becomes a box you type into, with Close and ESC on the right of it. Your page is still there underneath, and closing the search puts you back on it.

Your avatar is the circle at the far right of the header, showing your initials. Click it and a short menu opens.

Item	Where it takes you
Your name, with your role under it	Your profile in the account app
`Docs`	This documentation
`Feedback`	The form further down this page
`Homepage`	The Ready for Commerce website
`Settings`	The Repricer’s own settings, further down this page
`Sign out`	Ends your session

The name at the top is your first and last name, or your email address when you have not set a name, with your role in the Repricer under it.

Settings and Feedback open over the page instead of taking you off it. Whatever you had open stays open behind them, and Esc closes them again.

Sign out signs you out of every Ready for Commerce app, not only the Repricer, and takes you to the sign-in screen. Signing in again gets all of them back.

Sending someone a link right to a settings section

Settings has an address of its own even though it opens over the page, and that address names the section you are looking at. So a link to your notification switches can be pasted into a message to a teammate, and it opens on the right section for them.

The feedback form has an address too, and it always opens the form empty.

Choosing light or dark, and which emails you get

Settings in the avatar menu opens a dialog with two sections listed down its left side: Notifications and Appearance. Those two are everything the Repricer keeps about you. Your name, your team, your organization and your plan are in the account app.

Appearance has one control, Color Mode, with Light, Dark and System, where System follows whatever your computer is set to. The header has no switch for this, so Appearance is the only place you can set it.

Your choice is kept in the browser you are using and not on your account, so it does not follow you to another computer.

Notifications has five switches, in two groups. All five start on, all five can be turned off, and each one saves the moment you flip it.

Group	The switches in it
`Integrations & Sync`	`Connection issues`, `Listings removed`, and `Sync errors`
`System`	`Export ready`, and `Import complete`

What each of the five notification switches sends you an email about

Switch	You get an email when
`Connection issues`	An connected account needs reconnecting or reauthorizing
`Listings removed`	A sync drops listings for good, because the channel no longer returns them
`Sync errors`	A sync of your listings or your data runs into a problem
`Export ready`	An export you asked for is ready to download
`Import complete`	An import finishes

Those five cover the Repricer’s own work. The email Ready for Commerce sends you about your account, your team and your billing is a separate set of switches in the account app, listed in profile and preferences.

Sending us feedback

Feedback in the avatar menu opens a dialog called Send Feedback. It is the only way to write to us from inside the Repricer, which has no chat and no help button.

Field	What you put in it
`Type`	`Bug Report`, `Feature Request`, `Improvement`, `Question` or `Other`
`Priority`	`Low`, `Medium`, `High` or `Critical`
`Subject`	One line summing it up
`Description`	What happened, or what you would like
`Attachments`	Screenshots, a screen recording or a PDF, dropped on the box or picked from your computer

Everything above the attachments is required. Submit sends it and Cancel closes without sending. While it is sending you cannot close the dialog, so Esc stops working until it is done.

What you send comes to us as an email, and it goes one way. There is no ticket number, nothing to check on later, and no reply inside the app.

Every kind of file you can attach

.png, .jpg, .jpeg, .gif, .webp, .mp4, .webm, .mov and .pdf.

Drop anything else on the box and it is rejected right there, with a message listing what is accepted.

On a phone or a narrow window

Under 900 pixels wide the frame folds up, and it unfolds again the moment the dialog is wide enough.

What	Where it goes
The sidebar	Behind a menu button at the top left of the header. It closes itself as soon as you pick something out of it, and it gains a `Feedback` link at the bottom
The `Uploads` list	Behind the page title, which becomes a button with a small arrow. Press it and the list slides up from the bottom of the screen
The filters on `Home`, `Reports` and `Integrations`	Behind a `Filters` button beside the title, which opens them from the bottom of the screen

The saved views picker is the one control that does not move. It stays beside the page title, and the buttons that go with it collapse behind a small button of three dots.

Limits

What	Limit
A feedback subject	200 characters
A feedback description	5,000 characters
Attachments on one message	5
One attachment	10 MB
How long a message at the bottom of the screen stays	5 seconds
Where the frame folds up	900 pixels wide

What the interface cannot do

You cannot	Do this instead
Reorder, rename or hide a sidebar entry	Nothing. The entries and their order are the same for everyone
Switch light and dark from the header	Open `Settings` from the avatar menu and go to `Appearance`
Close a banner	Fix what it names, and the banner goes on its own
Put an integration back into preview mode	Nothing. Read the confirmation before you click `Go Live`
Read a message at the bottom of the screen after it clears	Turn the matching email on in `Settings`, under `Notifications`
Create an organization here	`Create Organization` in the switcher sends you to the account app
Change your name, your team, your organization or your plan here	All four are in the account app
Follow up on feedback you sent	Send another one

What appears over your page

Two kinds of message find you wherever you are in the Repricer, and neither one is tied to the screen you happen to be on.

A banner appears in a strip between the header and your page, and it stays there until the thing it names is fixed. A short message appears at the bottom of the screen when a sync you started earlier ends, and it clears itself.

Several banners can be up at once, and they always come in the same order: billing first, then preview mode, then missing data, then the two about your PIM. A billing banner hides the three under it, because a subscription problem stops the repricing those three are about. Search hides all of them, so the strip is gone while you have the search box open, and it comes back when you close it.

Billing banners

One billing banner shows at a time, and it is the most serious one that currently applies. They are listed here in that order, most serious first.

Title	It appears when
`Subscription Canceled`	The subscription was canceled and the product is locked
`Payment Failed`	The payment is past due
`Trial Ended`, or `Subscription Paused`	The trial ran out, or the subscription was paused for another reason
`Trial Ends Tomorrow`	1 day of trial is left and no payment method is on file
A title counting the days of trial left	Between 2 and 7 days are left and no payment method is on file

The last two are the only ones you can stop before they arrive. Add a payment method and neither of them appears at all.

Everyone in the organization sees the banner. An Admin gets it with a button on it. That button reads Add Payment, Update Payment or Manage Billing, depending on the state, and all three open the account app.

Everyone else reads the same warning with a line telling them to contact the organization owner, who is the one person who can change a subscription.

What each state stops is worked through in plans and billing.

The preview banner

Preview Mode is the banner every new organization meets. It tells you the Repricer is calculating prices for your listings and is not sending them to your channels yet. That is the state a newly connected integration starts in.

An Admin gets a Go Live button on it. Click it and a dialog asks you to confirm, one integration at a time or several at once. From that moment the prices go to the channel for real.

Going live cannot be undone. Check your strategies, your costs and your floor and ceiling prices first, because the next calculated price for an integration you activate is sent to the channel.

Everyone else reads the same banner with a line telling them to contact an Admin. The banner goes on its own once every connected integration is live.

The missing-data banner

A banner reading Repricing paused for 12 listings, with your own count in it, means the Repricer has stopped repricing those listings, because a number it needs is not there.

Every strategy needs a price floor, which is the lowest price it will ever set. A strategy either builds that floor out of your cost, or takes a minimum price you typed in yourself. Whichever of the two your strategy uses is the one that has to be filled in, so the banner is telling you which one is empty.

What the banner says is missing	The field to fill in	Where it is
Cost	`Unit Cost`	On the listing, under `Cost of Goods`
Min price	`Minimum Price`	On the listing, under `Price Limits`
Both	Both fields, on different listings	Open each listing from `View Listings`

View Listings on the banner opens your listings already filtered to the ones it counted, so you do not have to find them yourself. Fill the missing number in and repricing starts again for those listings, and the banner goes. Cost, fees and profit explains where a cost comes from, and the price floor and ceiling explains which of the two your strategy is using.

PIM coverage banners

Two more banners appear only for an Admin, and only when your Repricer and your PIM disagree about a connected account. Each one names the accounts it is about.

Title	It appears when	The button on it
`Activate the PIM integration`	The same connected account is connected in both products while the link between them is off, so both are publishing prices to the same place and can overwrite each other	`Activate integration`, which opens the PIM connection here
`Channel connected only in the PIM`	An connected account exists in the PIM and not here, so the two cannot be paired	`Connect channel`, which goes right to that integration’s connect screen. Where more than one integration is involved it reads `View integrations` and takes you to the list

No banner of any kind has a close button, and none of them needs a reload. The strip works out what applies on its own, within a minute of anything changing.

Messages at the bottom of the screen

One thing the Repricer runs in the background announces itself wherever you are: the first sync of a newly connected integration. When that sync ends you get Initial sync complete. or Initial sync failed. at the bottom of whatever screen you are on, and it clears itself after 5 seconds.

You do not get it while you are on Integrations, because the sync dialog on that screen is already telling you the same thing in more detail.

A message only appears if you have the Repricer open when the sync ends. Nothing is kept and there is no history, so email is what tells you about work that finished while you were away.

Everything else the Repricer runs in the background reports itself on the screen you started it from. An import you leave and come back to shows its result in the imports table, and an export in the exports table.

When something goes wrong

A banner is still there after you fixed it

The strip works out what applies within a minute, so give it that long before reloading. If the banner is still up after that, the thing it names is still true. A payment method you added in the account app may not have been accepted. The PIM account it points at may still not be connected here. A listing you thought you filled in may still be short a number.

A message in the feedback form

Message	What to do
`This field is required`	You left `Subject` or `Description` empty. Fill it in
`Invalid value`	You left `Type` or `Priority` unpicked. Pick one of each
`Must be at least 3 characters`	Your `Subject` is too short
`Must be at least 10 characters`	Your `Description` is too short
`Invalid file type`, with a list of what is accepted	The file is not one of the kinds listed further up. Convert it, or describe it in words instead
`File too large`, with a size	The file is over 10 MB. Send a shorter recording, or a screenshot
`Maximum 5 files allowed.`	You already attached 5. Remove one first
`Failed to submit feedback.`	Nothing was sent, so try again
`Something went wrong. Please try again.`	Nothing was sent, so try again

When it does send, a message at the bottom of the screen tells you so and the dialog closes itself.

A notification switch will not stay flipped

Failed to update preference appears at the bottom of the screen and the switch goes back to where it was. Nothing was saved, so flip it again.

If the whole section shows Unable to load notification settings instead of the switches, close Settings from the avatar menu and open it again.

No one told you an import or an export finished

A message at the bottom of the screen only ever announces a first sync. An import or an export that ends while you are elsewhere tells you by email instead.

Open Settings from the avatar menu, go to Notifications, and turn on Import complete and Export ready.